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Data Collection and Use

1. Types of Data Collected:

  • Personal Information: When you interact with Suprans.in, we may collect personal information such as your name, email address, phone number, and physical address for purposes like account registration, order fulfillment, and customer support.
  • Payment Information: We securely collect payment information to process orders. However, credit card details are processed by our third-party payment providers and not stored directly on our servers.
  • Behavioral Data: We collect data related to your browsing activity, preferences, and purchase history to understand your interests and improve your experience on our website.
  • Device and Connection Data: This includes information like IP address, browser type, device identifiers, and operating system, helping us enhance site security and functionality.
  • Third-Party Information: If you log in or engage with us via third-party platforms like Meta (Facebook, WhatsApp), we may receive limited information as per their privacy policies.

2. How We Use Your Data:

  • Order Processing: Personal and payment information is used to process transactions, confirm orders, and deliver products.
  • Customer Support: We use contact information to respond to inquiries, resolve issues, and provide essential customer support.
  • Personalized Marketing and Offers: With your consent, we may use your information to send tailored offers, recommendations, and updates based on your purchase history and preferences. You can unsubscribe from marketing communications at any time.
  • Improving Website Performance: Data collected about your browsing activity, device type, and site interactions help us optimize the user experience, monitor performance, and improve our site.
  • Legal Compliance: We may use your information to comply with legal obligations, enforce our terms, and protect against potential fraud or security issues.

3. Data Retention:

  • Duration: We retain your data only as long as needed for the purposes outlined above or as required by law.
  • Deletion Requests: You may request the deletion of your data by contacting us. We will remove your information unless it is necessary for compliance with legal obligations or dispute resolution.

4. Data Security:

  • Protection Measures: We employ encryption, secure storage, and access controls to protect your data from unauthorized access or misuse.
  • Limited Access: Only authorized personnel can access your data, ensuring it is used responsibly and securely.

5. Sharing Your Data:

  • With Service Providers: We share data with trusted partners who assist with payment processing, order fulfillment, and analytics. These providers are bound by confidentiality agreements and adhere to high data protection standards.
  • For Compliance with Meta’s Policies: Data collected via WhatsApp or other Meta platforms is managed according to Meta’s Business Policy to maintain responsible communication and data handling practices.
  • Legal Requirements: If required by law or regulation, we may disclose information to government entities or legal bodies.

This section ensures users understand what data is collected, why it is needed, how it is stored and protected, and under what circumstances it may be shared. Make sure to tailor any specific practices you use in managing and safeguarding data.