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Privacy Policy

Privacy Policy

Effective Date: 10-01-2024

Introduction: Suprans.in ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.suprans.in, or interact with us through our social media and messaging platforms like WhatsApp and Facebook. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

  • Personal Information: When you visit or register on our website, we may collect personal information such as your name, email address, phone number, and shipping address.
  • Payment Information: We collect transaction details for purchases made on our site, but we do not store credit card information directly. All payment details are handled securely by our payment processors.
  • Automatically Collected Information: We collect non-personal information, including IP address, browser type, and browsing data, through cookies and similar technologies to enhance your experience on our site.
  • Third-Party Data: Information may be collected from third-party sources like Meta (Facebook, WhatsApp) for purposes such as login authentication and customer support.

2. How We Use Your Information

  • Order Processing and Customer Support: We use your personal information to process your orders, respond to your inquiries, and provide efficient customer support.
  • Personalization and Recommendations: Your data allows us to personalize product recommendations and marketing offers based on your preferences.
  • Marketing and Communication: With your consent, we send promotional messages, updates, and special offers. You can opt out at any time.
  • Legal Compliance and Security: We may process your data to comply with legal obligations, prevent fraud, and secure our platform.

3. Sharing of Your Information

  • Service Providers: We may share your data with trusted third parties who help us provide services, such as payment processing, order fulfillment, and website analytics.
  • Compliance with Meta Policies: In compliance with Meta’s (Facebook, WhatsApp) Business Policy, we do not share, sell, or misuse data collected through WhatsApp or any Meta platform.
  • Legal and Regulatory Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

4. Data Security

  • Protection Measures: We use encryption, firewalls, and secure servers to protect your personal data from unauthorized access, use, or disclosure.
  • Third-Party Security: While we use reputable service providers, we recommend that you review their privacy policies to understand how they safeguard your data.
  • Access Control: Access to your personal data is restricted to authorized personnel only, ensuring that only those who need it can access it.

5. Cookies and Tracking Technologies

  • Cookies: We use cookies to enhance your experience, such as remembering your preferences and login information. You can control or disable cookies through your browser settings.
  • Analytics: We use analytics tools like Google Analytics to collect information on site usage and performance, helping us to improve our services.
  • Opting Out: You can opt-out of tracking technologies and personalized ads by adjusting your browser settings or using industry opt-out mechanisms.

6. Your Privacy Rights

  • Access and Rectification: You have the right to access and update your personal information. You can request corrections by contacting us.
  • Data Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
  • Marketing Preferences: You can opt out of promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Compliance with Meta’s Policies

  • WhatsApp and Meta Data Usage: We use WhatsApp for essential communication, such as order updates and customer service. We adhere to Meta’s policies on data handling, security, and privacy to ensure compliance.
  • Opt-Out Option: If you prefer not to receive messages from us on WhatsApp, you may opt out by messaging us directly or adjusting your WhatsApp settings.

8. International Data Transfers

  • Data Hosting: Your data may be transferred to and stored on servers located outside your country of residence. We ensure that data transfers comply with applicable privacy laws and regulations.
  • Third-Party Compliance: We work with service providers that maintain robust data protection standards, even when operating internationally.

9. Links to Third-Party Websites Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Policy Updates We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be posted on this page with the revised effective date. Please review this page periodically to stay informed of our practices.

11. Contact Us If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: