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Meta Compliance and Policy Information

Overview: At Suprans.in, we prioritize transparency, customer privacy, and compliance with all applicable policies, including those set forth by Meta (formerly Facebook) for businesses using its platforms, such as Facebook and WhatsApp. This page explains our commitment to ethical practices, data security, and adherence to Meta’s Business Policy and WhatsApp Business Policy to ensure our business operations meet the highest standards.

1. Meta Business Policy Compliance

  • Responsible Communication: We use Meta’s platforms to communicate only necessary information, like order updates, promotional offers (opted-in only), and support responses. Our messages follow Meta’s guidelines to ensure respectful, transparent, and customer-centered communication.
  • Authentic Identity and Transparency: Suprans.in operates under a transparent and authentic business identity. All information on our website and social media platforms, including business name, contact details, and address, is accurate and up-to-date.
  • Content Standards: We ensure all content posted on Meta platforms, including advertisements, complies with Meta’s Advertising Policies. This includes accurate representation of products, services, and offers.

2. WhatsApp Business Policy Compliance

  • Respecting Privacy and Data Security: WhatsApp is used strictly for customer communication, such as order confirmations, support inquiries, and delivery updates. We collect and store data securely and use it solely to enhance our customer experience.
  • Message Standards: Our use of WhatsApp respects Meta’s policies on business messaging. We avoid sending unsolicited promotional messages and always provide customers with opt-in/opt-out options.
  • No Unauthorized Sharing of Data: Suprans.in does not share, sell, or misuse customer data obtained through WhatsApp. Any data collected is used exclusively within our business to personalize and improve our services.

3. Data Collection and Usage

  • Types of Data Collected: We collect essential data, such as contact details, preferences, and order history, to fulfill orders and provide customer support. All data is stored securely and is not shared with third parties unless required by law.
  • User Control: Customers have full control over their data. They can request updates, corrections, or deletion of their data at any time by contacting our support team.
  • Data Security: We use advanced security measures to protect data collected through Meta platforms and WhatsApp, ensuring that customer information remains private and secure.

4. Customer Communication and Support

  • Purpose-Driven Communication: We reach out to customers only for essential notifications and service updates. Customers can opt out of receiving promotional messages at any time.
  • 24/7 Support Access: Our customer support team is available to answer any queries related to orders, privacy concerns, and our use of Meta’s platforms.
  • Contact Channels: Customers can reach us through WhatsApp, email at support@suprans.in, or through the contact form on our website.

5. Legal Compliance and Updates

  • Suprans.in remains updated on all policy changes by Meta and WhatsApp to ensure ongoing compliance. This page is reviewed and updated periodically to reflect any new requirements from Meta’s Business and Commerce Policies.
  • We adhere to all local and international laws governing online communication, data privacy, and e-commerce.

Contact Information: If you have questions regarding our compliance with Meta’s policies or how we use Meta’s platforms responsibly, please reach out: