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Private Course
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Responsible Customer Care
Last Update 18/09/2024
Completion Time 1 day 21 hours 30 minutes
Members 1
  • Module 1: Initial Setup (Weeks 1-3)
    12Lessons · 11 hrs 55 mins
    • Week 1: Initial Assignment and Planning
    • Week 1: Assign Point of Contact (POC).
    • Week 1: Share access to relevant modules (teams, documents, resources).
    • Week 1: Share the list of categories and products with the client.
    • Week 1: Create an internal team plan to handle client-specific requests and workflows.
    • Week 2: Product and Category Finalization
    • Week 2: Finalize the categories and products for the client’s brand.
    • Week 2: Lock the SKUs for the chosen products.
    • Week 3: Budget and Capital Planning
    • Week 3: Finalize the budget and capital required for brand setup.
    • Week 3: Prepare a Future Expenses Sheet to outline projected costs.
    • Week 3: Hand over the HSN codes and the corresponding duties/fees for each product to the client.
  • Module 2: Sourcing and Sampling (Weeks 4-8)
    7Lessons · 7 hrs 35 mins
    • Week 4-5: Catalog and BOM Submission
    • Week 4-5: Obtain a catalog from partner factories, complete with pricing.
    • Week 4-5: Share the Bill of Materials (BOM) specification for each product with the client.
    • Week 6: Sample Negotiation and Ordering
    • Week 6: Finalize sample negotiations and place orders for samples according to the client’s choices.
    • Week 7-8: Sample Delivery
    • Week 7-8: Receive samples from multiple factories and deliver them to the client for evaluation.
  • Module 3: Production Setup (Weeks 9-11)
    8Lessons · 8 hrs 40 mins
    • Module 3: Production Setup (Weeks 9-11)
    • Week 9: Sample Finalization and Production Order
    • Week 9: Finalize the selected samples and proceed with placing production orders with the factory.
    • Week 10: Payment and Inspection
    • Week 10: Make deposits to the factory and initiate production.
    • Week 10: Share the production process and inspection results with the client.
    • Week 11: Packaging Finalization
    • Week 11: Finalize the packaging design and select factories for packaging production.
  • Module 4: Production and Logistics (Weeks 12-17)
    16Lessons · 17 hrs 20 mins
    • Module 4: Production and Logistics (Weeks 12-17)
    • Week 12: Production Progress and Handover
    • Week 12: Check the production status and ensure it is on track.
    • Week 12: Handover production details to the client.
    • Week 13: Final Payment and Closing
    • Week 13: As per the contract, review the closing amount before dispatch.
    • Week 14: Freight Preparation
    • Week 14: Review the packing slip, and coordinate with the freight agent.
    • Week 14: Check and finalize DDP prices for freight.
    • Week 15: Freight Payment and Dispatch
    • Week 15: Pay the required freight costs.
    • Week 15: Prepare for dispatch of branded products.
    • Week 17: Transit and Delivery
    • Week 17: Shipment is in transit to the client’s port.
    • Week 17: Connect with a Customs House Agent (CHA) for clearance.
    • Week 17: Track the shipment until it is delivered to the client’s warehouse.